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When Prime Video won’t update on Firestick, the cause is usually a weak connection, low storage, a stuck Amazon Appstore process, or outdated Fire TV software. The problem may appear as a failed update, an endless loading screen, or an app that keeps asking you to update. Try the following fixes in order, starting with the simplest.
Check Your Firestick’s Internet Connection
Prime Video updates require a stable internet connection. Your Firestick may still open other apps while having enough connection problems to prevent an update.
- From the Fire TV home screen, open Settings.
- Select Network.
- Highlight your current Wi-Fi network and press the Play/Pause button.
- Choose Run Speed Test if the option appears.
If the connection is weak, restart your router. Unplug it for about 60 seconds, reconnect it, and wait until the Wi-Fi network is available. You can also move the Firestick closer to the router or temporarily connect it to a different network, such as a mobile hotspot.
Avoid repeatedly selecting “Update” while the connection is unstable. Once the network is working normally, restart the Firestick and try updating Prime Video again.
Restart the Firestick and Check for Updates
A temporary software error can stop the Amazon Appstore from completing an installation. A full restart often clears this problem.
To restart from the menu, go to Settings > My Fire TV > Restart, then confirm. You can also unplug the Firestick’s power cable for at least 30 seconds before plugging it back in. Use the included power adapter rather than a television USB port whenever possible, since some TV ports do not provide consistent power.
After restarting, check for Fire OS updates:
- Open Settings.
- Select My Fire TV or Device & Software.
- Choose About.
- Select Check for Updates.
Install any available system update, then restart the device once more. An outdated Fire OS version can prevent newer versions of Prime Video from installing correctly.
Turn On Automatic App Updates
Prime Video is distributed through the Amazon Appstore. If automatic updates are disabled, the app may remain on an older version.
Open Settings > Applications > Appstore and make sure Automatic Updates is turned on. Menu names can vary slightly depending on your Fire OS version.
You can also check the app manually:
- From the Fire TV home screen, select Apps.
- Open the Appstore.
- Search for Prime Video.
- Select the app.
If an Update button appears, select it and wait for the installation to finish. If the app only shows Open, there may not be a newer version available for your particular Firestick model.
Do not download random Prime Video APK files from unofficial websites. Sideloaded versions can create compatibility, security, and login problems.
Free Up Firestick Storage
Insufficient storage is one of the most common reasons an app update fails. Fire TV may need additional temporary space to download and install an update, even when the update itself is relatively small.
Check available space by going to Settings > My Fire TV > About > Storage. On some models, the storage section appears under My Fire TV > About without an additional menu.
To create space:
- Uninstall apps you no longer use.
- Remove large games and unused streaming services.
- Delete downloaded content where supported.
- Clear app caches, especially from apps you use frequently.
To uninstall an app, go to Settings > Applications > Manage Installed Applications, select the app, and choose Uninstall. Keep several hundred megabytes free if possible. After removing apps, restart the Firestick and retry the Prime Video update.
Clear Prime Video Cache and App Data
A damaged cache can cause Prime Video to freeze, crash, or fail during an update. Clearing the cache is safe and does not normally remove your Amazon account.
Go to Settings > Applications > Manage Installed Applications > Prime Video. Select Clear cache, then open Prime Video again.
If the update still fails, return to the same screen and choose Clear data. This may sign you out and remove saved app settings, so you will need to log in again. Confirm that you are using the correct Amazon account and that your Firestick is registered to it.
You can also clear the Amazon Appstore cache from the same Manage Installed Applications menu. Select Appstore, choose Clear cache, restart the device, and check Prime Video again.
Reinstall Prime Video or Reset the Firestick
If Prime Video won’t update on Firestick after the earlier steps, reinstalling the app can replace corrupted installation files.
Open Settings > Applications > Manage Installed Applications > Prime Video, select Uninstall, and confirm. Restart the Firestick, open the Appstore, search for Prime Video, and install it again.
If there is no uninstall option, Prime Video may be a built-in app on your model. In that case, use Clear data and Clear cache, then install any available update through the Appstore.
A factory reset should be the final option because it removes apps, accounts, Wi-Fi details, and personal settings. To reset, open Settings > My Fire TV > Reset to Factory Defaults. Follow the on-screen instructions, then set up the Firestick and reinstall Prime Video.
Contact Amazon support before resetting if the app is unavailable in the Appstore, the device displays an error code, or several Amazon apps cannot update. The Firestick itself may have an account, compatibility, or hardware issue.
FAQ About Prime Video Updates on Firestick
Why does Prime Video keep asking me to update?
The update may not be completing because of low storage, a damaged cache, weak Wi-Fi, or outdated Fire OS software. Restart the Firestick, free storage, clear the Prime Video cache, and check for system updates.
Can I update Prime Video manually on a Firestick?
Yes. Open the Amazon Appstore, search for Prime Video, and select Update if that option is available. If you only see Open, the latest compatible version may already be installed.
Will clearing Prime Video data delete my Amazon account?
No. Clearing data removes local app settings and may sign you out, but it does not delete your Amazon account or Prime membership. You can sign in again after reopening the app.
Conclusion
When Prime Video won’t update on Firestick, check the internet connection, restart the device, update Fire OS, free storage, and clear the app cache. Reinstall Prime Video if necessary, reserving a factory reset for persistent problems.
